Withdrawal from the contract

If you are a so-called privileged buyer, that is:

A) a consumer

or

B) an individual for whom the contract you have concluded with us is directly related to your business, but is not of a professional nature for you

- as a rule, you have the right to withdraw from a contract concluded at a distance.

You may withdraw from the contract by submitting to us a statement of withdrawal from the contract, e.g. by e-mail sent to: biuro@jakulo.pl.

You can withdraw from the contract within 14 days.

The 14-day period for withdrawal from the contract starts from taking possession of the goods by you or a third party other than the carrier designated by you, and in the case of a contract that includes multiple goods that are delivered separately, in batches or in parts - from taking possession of the last good, batch or part.

To meet the deadline it is sufficient to send the statement before its expiration.

Return the returned goods to us immediately to the address: 30 Rodzynkowa Street, 92-709 Łódź, but no later than within 14 days from the day on which you have withdrawn from the contract.

We will return the payments made by you immediately according to the rules indicated in the Rules of the store, but no later than within 14 days from the day we receive your statement of withdrawal from the contract.

If we have not offered to collect the goods from you ourselves - we may withhold reimbursement of the payment received from you until we receive the goods back or you provide proof of their return - whichever event occurs first.

Remember that the right of withdrawal from a contract concluded at a distance does not apply to you, among others, in relation to the contract:

• in which the subject of performance is a non-refabricated good, produced to your specifications or serving to meet your individualized needs;
• in which the subject of the performance is goods subject to rapid deterioration or having a short shelf life;
• in which the subject of the performance is goods delivered in sealed packaging that cannot be returned after opening the packaging for health or hygienic reasons, if the packaging has been opened after delivery;
• in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery.

For detailed information on withdrawal from the contract, please refer to our Store Regulations.

Complaints

The following content applies to the so-called privileged buyer. If you are not one, take a look at our Store Regulations for detailed information on complaints.

In case we improperly execute the contract concluded with you, you have the right to file a complaint - preferably to the e-mail address: biuro@jakulo.pl or by mail to 30 Rodzynkowa Street, 92-709 Lodz.

As a rule, we are liable for the non-conformity of the goods with the contract, existing at the time of delivery and revealed within two years from that time.

Based on the provisions of the Consumer Rights Act, you may in such a situation demand:

(a) replacement of the goods

or

(b) repair of the goods.

In some cases you may also:

(a) withdraw from the contract

or

b) make a statement on price reduction

- details in this regard can be found in our Store Regulations.